Shipping Policy

Thank you for choosing Truever for your pet supply needs. We are committed to providing you with a seamless and convenient shopping experience, which includes efficient and reliable shipping. Please take a moment to familiarize yourself with our shipping policy to ensure a smooth delivery process.

1. Shipping Options:

We offer a range of shipping options to accommodate your needs. During the checkout process, you will be able to select the shipping method that suits you best. Our available options include Standard Shipping, Expedited Shipping, and Overnight Shipping.

2. Processing Time:

After placing your order, please allow us 3 business days to process and prepare your items for shipment. During peak seasons and holidays, processing times may be slightly longer. You will receive an email notification once your order has been shipped.

3. Shipping Time:

Shipping time varies based on the selected shipping method and your location. Here is an approximate estimation of our shipping times:

  • Standard Shipping: 5-7
  • Expedited Shipping: 3-4
  • Overnight Shipping: 1-2

Please note that these are estimated shipping times and may vary due to factors beyond our control, such as weather conditions or carrier delays.

4. Tracking Your Order:

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment. Tracking information will be available on our website and through the carrier’s tracking portal.

5. Shipping Costs:

Shipping costs are calculated based on the shipping method selected during checkout, as well as the destination and weight of the items in your order. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your purchases.

6. International Shipping:

At this time, we primarily offer shipping within United States. Unfortunately, we do not offer international shipping to other countries. Please contact our customer service team if you have specific inquiries about shipping to a particular location.

7. Address Accuracy:

To avoid any delivery issues, please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for shipments that are delayed or undelivered due to incorrect or incomplete addresses.

8. Undeliverable or Returned Packages:

If a package is returned to us as undeliverable due to an incorrect address, refusal, or failure to pick up from a carrier’s facility, we will contact you to arrange for reshipment. Additional shipping fees may apply.

9. Shipping Updates and Notifications:

Throughout the shipping process, we will keep you informed about the status of your order via email. You will receive notifications regarding order confirmation, shipment tracking, and delivery updates.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at contact@thetruever.com or 630-296-6099. Your satisfaction is our top priority, and we are here to assist you in any way we can.

Thank you for choosing Truever for your pet supply needs. We appreciate your trust and look forward to serving you and your pets with the best possible care.