FAQs

Welcome to Truever! We’re here to make your shopping experience as enjoyable and convenient as possible. Below are some frequently asked questions to help you navigate our online pet store. If you have any other inquiries, please don’t hesitate to contact our customer service team.

1. How do I place an order?

To place an order, simply browse our website and add the items you want to your shopping cart. Once you’re ready to check out, follow the prompts to provide your shipping information and payment details. After completing your purchase, you’ll receive an email confirmation with your order details.

2. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. You can also use PayPal to securely complete your purchase.

3. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your shipment through our website or the carrier’s tracking portal.

4. What is your return policy?

Please refer to our Return Policy for detailed information about our returns and exchange process, including eligibility, timelines, and instructions.

5. Do you offer international shipping?

Currently, we primarily offer shipping within United States. We do not offer international shipping to other countries at this time.

6. How can I contact customer support?

You can reach our customer service team by emailing contact@thetruever.com or calling 630-296-6099. Our friendly team is here to assist you with any questions or concerns you may have.

7. Can I change or cancel my order after it’s placed?

We aim to process and ship orders as quickly as possible. If you need to make changes or cancel your order, please contact our customer service team immediately. Changes may be possible depending on the order’s status.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 3 days of receiving your order. We will guide you through the return and replacement process.

9. How do I sign up for newsletters and promotions?

You can subscribe to our newsletters and promotions by entering your email address in the “Subscribe” section on our website. Stay updated on the latest deals, product launches, and pet care tips!

10. Is my personal information secure?

Absolutely. We take your privacy and security seriously. Our website uses advanced encryption technology to protect your personal and payment information.

If you have any more questions or require further assistance, please reach out to our customer service team. Thank you for choosing Truever for your pet supply needs!